How did the global financial crisis affect contact centres? What was its impact on operational benchmarks and the investment and growth in the industry?  These questions and more will be explored in the ACCS Industry Trends 2010 Workshops to be held across Brisbane (22 June), Melbourne (24 June) and Sydney (1 July). 

The workshops will present the key findings from the ACCS Annual Report 2010, the most definitive and respected contact centre benchmarking resource produced by management consultancy Vivaz.