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The staffing components of the contact centre industry show that the current stage in the economic cycle is benefiting some businesses with a third of the industry reporting headcount growth in the ACCS Quarterly Snapshot Q1-09 .
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The Australian Contact Centre Survey (ACCS) Annual Report 2009, the most definitive and respected contact centre benchmarking resource, has launched and Vivaz is offering our website visitors the opportunity to purchase this ‘must-have’ read.
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The contact centre industry is expected to retain its core position to business operations during the current economic downturn, according to the ACCS Annual Report 2009 released by contact centre specialists Vivaz, with a significant proportion of businesses (37%) still anticipating business growth over the next 12 months.
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Latest edition of TrendTalk launches.
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