Vivaz – Training offers clients practical, hands-on and relevant courses designed to meet the needs and challenges of the ever-evolving call and contact centre industry.

These courses have been developed from Vivaz’s extensive up-to-date knowledge of the industry, primarily acquired through its running of the Australian Contact Centre Survey (ACCS).

The annual survey sees Vivaz regularly liaise with managers and staff, keeping us in-touch with day-to-day operational issues, the challenges managers are facing, how these are developing over time and how industry leaders are overcoming these challenges.

Vivaz trainers create an atmosphere where attendees feel relaxed in sharing information and in asking questions. We are known for our interactive and fun sessions, providing participants with practical solutions and action plans to implement in their workplace.

Our core objective for each of our training courses is to offer a clear return on time and dollar investment.

For more information about the training courses, or about custom designing one to suit your particular needs, please contact Vivaz or phone 02 9299 4047.

Courses

• Business Metrics for Centres and their Communication
• Attendance Management
• So, You Want To Be A Team Leader?
• Recruiting the Right People
• Strategic Team Communication