At Vivaz - Consulting, we believe contact centres are business units which can add value and deliver clear bottom line benefits to an organisation. Backed by years of benchmarking experience, Vivaz understands best practice, its importance in the workplace and how it can help a centre run efficiently.

Vivaz is built on strong corporate ethics and the belief that we will provide clients with a clear return on their investment in our resources. We deliver to scope, on time and within budget. We provide clients with practical advice that is not couched in complex consulting language, making it easy to implement our recommendations within the workplace.

Our approach to consulting assignments is to listen to a cross section of people who know the business best: contact centre management, key internal stakeholders and the people who work in the department each day.

Our methodology in developing strategic plans and the associated business plan is to align the department, or contact centre, with the business plan to ensure the subsequent operational goals and target drive the desired behaviours and outcomes.

Vivaz – Consulting also conducts cost-effective and independent audits for clients. Results are published in custom-designed reports which investigate a centre’s under-performance, look at strengths and weaknesses, and provide recommendations on how to improve performance. 


We specialise in:

• training needs analysis,
• business process re-engineering and business mapping,
• change and project management,
• customer interaction diagnostics,
• auditing customer service departments, and
• management reporting.